Cancellation & Returns
At Pikaaya, we understand that sometimes things don’t go as planned, which is why we’ve made our Cancellation & Returns policy as simple and transparent as possible.
Cancellation Policy:
You can cancel your order at any time before it has been shipped. Once the order has been dispatched, cancellations will not be accepted. To cancel an order, simply log into your account, go to your order history, and select the cancellation option. You will receive a full refund for any canceled orders within a few business days, depending on your payment method.
Return Policy:
We want you to be completely satisfied with your purchase. If you are not happy with the product, you can initiate a return within [number] days of receiving it. The item must be unused, in its original packaging, and in the same condition as when it was delivered. After the product is returned and inspected, you will be eligible for a full refund or an exchange.
To initiate a return, visit our Returns page, fill out the return form, and follow the provided instructions. We aim to make the process hassle-free and will keep you informed throughout.
Please note that certain items may not be eligible for return, such as perishable goods, intimate items, or customized products. For more information, refer to our detailed Returns Policy.
