We’ve compiled a list of Frequently Asked Questions to help you find quick answers to common queries about shopping with Pikaaya. Whether you're new to our platform or a returning customer, our FAQs are designed to provide you with all the information you need.
1. How do I place an order?
- Placing an order is easy! Browse through our categories or use the search bar to find your desired product. Add it to your cart, proceed to checkout, and follow the prompts to complete your purchase.
2. What payment methods do you accept?
- We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets like PayPal
3. How can I track my order?
- Once your order has been dispatched, you’ll receive a tracking number via email. You can use this number to track your package on our website or through the shipping provider’s portal.
4. What is your return policy?
- We offer a 7 days return window for eligible items. Simply initiate a return request on our website, and we’ll guide you through the process.
5. How do I contact customer support?
- You can reach our customer support team through live chat, email, or by calling our support line. Visit our Help & Support section for more details.
6. Can I change or cancel my order?
- You can change or cancel your order before it has been shipped. Once it’s dispatched, we’re unable to make changes. For cancellation, visit your order history and select the appropriate option.
If you still have questions, feel free to contact us, and we’ll be happy to assist you!
