PIKAAYA
SHIPPING POLICY:
Effective
Date: 01
MAY 2025
“PIKAAYA” is a trademark of Ridhab
Techno Pvt Ltd. Our goal is to provide a seamless and efficient shopping
experience by delivering orders quickly and reliably through our network of
local vendors. We strive to ensure that our customers receive their orders in a
timely and secure manner. Please review our shipping policy to understand how
we process and deliver your orders.
1. Shipping Coverage
- PIKAAYA
operates as a hyperlocal marketplace, fulfilling orders through local
vendors within designated service areas.
- Delivery
availability depends on vendor location, serviceable pin codes, and the
logistics network in your area.
- Customers
can check service availability by entering their PINCODE on our website or
mobile app before placing an order.
- We
are continuously expanding our service areas to ensure broader coverage.
2. Delivery Timeframes
We offer
different delivery timeframes based on the type of product and vendor location:
- Essential
Goods (Groceries, FMCG, etc.): Delivered within 15 Mins-2
hours for orders placed during operational hours.
- General
Merchandise (Electronics, Clothing, Home Essentials, etc.):
Delivered on the same day or within 2 days, depending on vendor
location and availability.
- Bulk
Orders & Special Requests: Delivery may take 1-3
business days due to additional processing and handling requirements.
- Customers
will receive real-time order tracking updates via SMS, email, or
in-app notifications.
- In
case of unforeseen delays due to weather, strikes, or high order volumes,
customers will be notified promptly.
3. Shipping Charges
- Shipping
charges depend on factors such as delivery distance, order value, and
vendor policies.
- Free
delivery may be available for orders exceeding a
certain amount, as determined by participating vendors.
- Express
delivery options may be available for select products
at an additional charge.
- Surge
pricing may apply during peak hours, high-demand periods, or adverse
weather conditions to ensure timely delivery.
- Shipping
charges will be displayed at checkout before order confirmation.
4. Order Tracking & Notifications
- Customers
can track their orders through the PIKAAYA website or mobile app in
real-time.
- Once
an order is dispatched, tracking details will be shared via SMS, email,
and in-app notifications.
- Notifications
will be sent at various stages of the delivery process, including:
- Order
confirmation
- Order
processing
- Out
for delivery
- Estimated
time of arrival
- Successful
delivery confirmation
- In
case of any tracking discrepancies, customers can contact our support team
for assistance.
5. Delivery Partners & Vendor Responsibility
- Orders
are fulfilled by a network of partnered vendors and local delivery
agents who ensure timely and secure delivery.
- Vendors
are responsible for proper packaging and quality assurance before
dispatching the order.
- Customers
must inspect the package upon delivery and report any issues within 6 hours
of receipt.
- If a
product is found to be damaged or incorrect, customers should immediately
contact our support team for resolution.
6. Failed Deliveries & Reattempts
- If a
delivery attempt fails due to an incorrect address, unavailability, or
lack of response from the customer, a reattempt may be scheduled.
- The
delivery agent will make only one attempt to complete the delivery.
If the attempts fail, the order may be canceled, and a refund (if
applicable) will be processed per our refund policy.
- Additional
charges may apply for re-delivery attempts in certain cases.
- Customers
are advised to provide accurate address details and be available to
receive their orders within the estimated timeframe.
7. Returns & Refunds
- Customers
must report any damaged, defective, or missing items within 6
hours of delivery through the PIKAAYA support centre.
- Return
policies vary based on the vendor and product category. Specific
return guidelines will be available on the product page at the time of
purchase.
- Some
products, such as perishable goods, personal hygiene products, and
customized items, may not be eligible for return.
- Refunds
(if applicable) will be processed as per PIKAAYA’s refund policy.
- Customers
can check their refund status through the app or website.
8. Customer Support & Escalations
For any shipping-related concerns, customers can contact our support
team through the following channels:
- Email:
support@pikaaya.com
- Phone:
- Live
Chat: Available on our website and mobile app
- Help
Centre: Visit our FAQ section for common queries and
resolutions.
Thank you
for shopping with PIKAAYA! We are committed to providing a fast,
reliable, and customer-friendly shopping experience.
Note: This policy is subject to
change. Please check our website for the latest updates.
